Who is Pacific Dental Services?
Pacific Dental Services is a fast-growing US-based dental support organization that enables dental practices to focus on patient care through business and administrative support.
Gaining visibility and control over the complexity of an organization is critical. BlueDolphin helped us align our activities to business-critical goals while remaining agile and competitive.
Nemi GeorgeVP / Information Security Officer, Pacific Dental Services
The Challenge
Pacific Dental Services experienced rapid growth, which led to increasing complexity in its application landscape and operations. Strategic goals were not consistently translated to operational teams, and data silos between business and IT limited visibility. This made it difficult to track dependencies, standardize technology, and align projects with business priorities.
The Solution
Pacific Dental Services implemented BlueDolphin to create a central repository connecting business capabilities, processes, and applications. By mapping its application landscape and gathering data through standardized questionnaires, the organization gained clear insight into dependencies and usage. BlueDolphin also enabled the creation of technology guidelines, helping standardize decision-making and phase out non-compliant applications. This ensured alignment between strategy and execution across the organization.
Impact
- Full visibility into 360+ applications and their dependencies.
- Reduced complexity through identification of mission-critical applications.
- Standardized technology decision-making and governance.
- Improved collaboration between business and IT teams.
- Stronger alignment between strategic goals and operational execution.
